Overview

Thank you for choosing Onion Korean Restaurant LLC.

This Refund and Return Policy explains how we handle order cancellations, refunds, and customer concerns for purchases made through https://onionkrestaurant.com/

Because we provide freshly prepared Korean BBQ meals and food products, special return conditions apply.

Order Cancellation

Customers may request order cancellations before food preparation begins.

Once an order has entered the preparation process, cancellation requests may not be accepted because ingredients and preparation resources have already been used.

To request a cancellation, please contact us as soon as possible:

Email: admin@onionkrestaurant.com

Refund Policy

We want every customer to enjoy their dining experience. Refunds or replacements may be provided in the following situations:

  • The order was prepared incorrectly due to our mistake.
  • Items are missing from your order.
  • You received the wrong items.
  • Your order has a confirmed quality issue.
  • Your order was damaged before reaching you.

Refund requests must be submitted within 30 days of purchase for eligible issues.

Refund Request Requirements

To help us review your request, please provide:

  • Order number
  • Customer name
  • Email address
  • Description of the problem
  • Photos of the order or issue when applicable

Requests without sufficient order information may take longer to process.

Non-Refundable Items

Due to the nature of freshly prepared food, we cannot accept returns or refunds for:

  • Food that has been consumed
  • Food that has been opened or partially eaten
  • Orders cancelled after preparation has started
  • Incorrect orders caused by incorrect information provided by the customer
  • Items affected after delivery due to customer handling

Refund Processing

Once we receive your refund request, we will review the order details and notify you of approval or rejection.

If approved, your refund will be processed to your original payment method.

Please allow several business days for your bank or payment provider to complete the refund transaction.

Late or Missing Refunds

If you have not received your approved refund:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us:

Email: admin@onionkrestaurant.com

Sale Items

Discounted or promotional orders may be subject to different refund conditions.

Eligible refunds will be handled according to the same refund process described in this policy.

Exchanges

Because our products are freshly prepared meals, we do not offer traditional product exchanges.

If you receive an incorrect or damaged order, please contact us. We will review your request and provide an appropriate solution, which may include a replacement order or refund.

Shipping and Delivery Issues

For delivery orders, customers are responsible for providing accurate delivery information.

We are not responsible for issues caused by:

  • Incorrect customer-provided address
  • Customer unavailable at delivery location
  • Third-party delivery delays
  • Weather conditions or circumstances outside our control

If your order arrives with a problem, please contact us promptly for assistance.

Return Mailing Address

For approved return-related correspondence, please contact us or send written communication to:

Onion Korean Restaurant LLC
1041 N Alvarado St
Los Angeles, CA 90026
United States

Contact Us

If you have questions regarding refunds, cancellations, or order issues, please contact us:

Onion Korean Restaurant LLC
1041 N Alvarado St
Los Angeles, CA 90026
United States

Email: admin@onionkrestaurant.com

Website: https://onionkrestaurant.com/