Overview

Thank you for choosing Onion Korean Restaurant LLC.

This Shipping Policy explains how we handle online orders, pickup, delivery services, and order fulfillment through https://onionkrestaurant.com/

Because we provide freshly prepared Korean BBQ meals, our shipping process focuses on food preparation, pickup, and delivery services rather than traditional product shipping.

Order Preparation

All food orders are prepared fresh after payment confirmation.

Preparation times may vary depending on:

  • Order size
  • Menu availability
  • Restaurant workload
  • Customer requests

We make every effort to prepare orders quickly while maintaining food quality and freshness.

Pickup Orders

Customers selecting pickup orders should arrive at the selected pickup time.

Please provide accurate contact information so we can contact you regarding order updates if needed.

Customers should verify their order before leaving the restaurant.

Delivery Orders

Delivery availability depends on customer location, restaurant capacity, and available delivery services.

Customers must provide accurate delivery information, including:

  • Full delivery address
  • Phone number
  • Delivery instructions

Onion Korean Restaurant LLC is not responsible for delays or failed deliveries caused by incorrect customer information.

Delivery Time

Estimated delivery times are provided for convenience and may vary depending on:

  • Traffic conditions
  • Weather
  • Delivery partner availability
  • Order volume
  • Unexpected circumstances

Delivery times are estimates and are not guaranteed.

Delivery Area

Delivery availability may vary based on location.

Orders outside our available service area may not be accepted or may require pickup arrangements.

Shipping and Delivery Fees

Any applicable delivery fees will be displayed during checkout before payment is completed.

Customers are responsible for reviewing all charges before confirming their order.

Order Changes and Cancellations

Customers should contact us as soon as possible if they need to change or cancel an order.

Once food preparation has started, we may not be able to modify or cancel the order.

For refund requests, please refer to our Refund and Return Policy.

Incorrect or Missing Orders

If your order is incorrect, incomplete, or arrives with an issue, please contact us as soon as possible.

Please provide:

  • Order number
  • Customer name
  • Description of the issue
  • Photos when applicable

We will review the situation and provide an appropriate solution.

Contact Us

Onion Korean Restaurant LLC
1041 N Alvarado St
Los Angeles, CA 90026
United States

Email: admin@onionkrestaurant.com

Business Hours:
9:00 AM – 10:00 PM

Website:
https://onionkrestaurant.com/